Effective Date: 15 March 2025

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1. Introduction
Chapel Farm Estate ("we," "our," "us") is committed to protecting the privacy of our customers, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, and store personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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2. What Information We Collect
We may collect and process the following types of personal information:

• Name, contact details (email, phone number, address)

• Date of birth (where necessary)

• Payment and billing details

• Reservations and booking details

• Feedback and survey responses

• Employment application details

• Technical information (such as IP address, browser type, and cookies when using our website)

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3. How We Collect Personal Information
We collect personal information in several ways, including:

• Directly from you when you make a booking, purchase a product, or contact us

• Through our website, social media platforms, and online forms

• Automatically via cookies and analytics tools when you use our website

• From third-party service providers such as payment processors

• When you apply for a job with us

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4. How We Use Your Information
We use your personal information for the following purposes:

• To process bookings, payments, and reservations

• To improve our services, offerings, and customer experience

• To communicate with you regarding promotions, offers, or updates (with your consent)

• To comply with legal and regulatory obligations

• For recruitment and employment purposes

• To enhance website security and user experience

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5. Disclosure of Personal Information
We may share personal information with:

• Third-party service providers (e.g., payment processors, marketing agencies, IT service providers)

• Regulatory bodies if required by law

• Law enforcement agencies in case of legal obligations

• Our business partners and affiliates (only where necessary and with consent where required)

We do not sell, rent, or trade personal information to third parties.

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6. Data Security & Storage
We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. Security measures include:

• Secure payment gateways and encrypted transactions

• Restricted access to sensitive information

• Regular system updates and security monitoring

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Personal information is stored securely and only retained as long as necessary for the purposes outlined in this policy.

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7. Accessing and Updating Your Personal Information
You have the right to:

• Access the personal information we hold about you

• Request corrections or updates to inaccurate or outdated information

• Withdraw consent for marketing communications

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To make a request, contact us at chapelfarm@chapelfarm.com.au

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8. Cookies & Website Analytics
Our website may use cookies to enhance user experience, track website traffic, and improve services. You can modify your browser settings to disable cookies, but this may affect website functionality.

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9. Third-Party Links
Our website and communications may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

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10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website with the effective date displayed.

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11. Contact Us
For questions, concerns, or requests regarding your privacy, contact:

Chapel Farm Estate
229-231 Toodyay Rd, Middle Swan
chapelfarm@chapelfarm.com.au